Contact
Say hello.
Questions, feedback or wholesale enquiries? Email us — we read every message and reply within 24 hours (usually much sooner).
Customer care
We stand behind every item on your bench.
Short answers to the questions we hear most at EcoBay — from produce freshness to refunds.
How fresh is your produce?+
Every piece of fruit and veg is hand-checked the morning it arrives. We source locally in Canterbury wherever we can and turn stock over daily — so what you see on the shelf was picked or delivered within days, not weeks.
Where do you source your produce from?+
We work directly with South Island growers first, then broader New Zealand suppliers in the off-season.
What is the EcoBay Freshness Guarantee?+
If a fresh item isn't up to scratch — bruised, wilted, off — tell us within 2 days of purchase and we'll refund it or replace it.
What is your return policy?+
If you're not 100% happy with any item, bring it back or flag it within 2 days and we'll refund or replace it — your choice. Fresh produce and chilled items don't need to be returned physically; a quick photo is enough.
How do I request a refund or replacement?+
Email support@ecobayfresh.com with your receipt number and a short note (a photo helps for damaged or spoiled items). We aim to respond within 24 hours and issue refunds the same day we approve them. Or come into the store and chat to one of our friendly staff.
Why don't you take phone enquiries?+
We're a small, hands-on team — most of our day is spent on the shop floor picking fresh orders, checking produce quality, and serving in-store customers. To make sure nothing gets missed, we handle all enquiries by email at support@ecobayfresh.com and reply within 24 hours (usually much sooner). That way every question gets a proper written answer.